Refund policy
Q: WHAT IS THE EXCHANGE & RETURN POLICY ?
A: After your purchase, if you wish to exchange your product, you may do so for another item of equal or greater value within 14 days of delivery. Due to the highest quality standards of our procedures prior to shipping the goods to our customers, you are guaranteed the most premium merchandise.
If you wish to return your product, you may do so within 7 days of delivery.
Please send us an email at customercare@leoricci.com
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Your returned item must arrive at the LEO RICCI warehouse no later than 7 days after your order date.
Every item shipped follows a thorough quality control, and we take photos of each piece purchased prior to shipment.
Items must be unworn, undamaged and unused, with all tags attached with its original packaging. If an item has a LEO RICCI security tag attached, it must be returned with the tag in its original position, unsealed, & untempered with.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Once your return has been received and accepted by our service & quality team, your refund will be completed via the original payment method, excluding the delivery costs.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: Please send us an email at customercare@leoricci.com
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Your returned item must arrive at the LEO RICCI™ warehouse no later than 7 days after your order date.
Every item shipped follows a thorough quality control, and we take photos of each piece purchased prior to shipment.
Items must be unworn, undamaged and unused, with all tags attached with its original packaging. If an item has a LEO RICCI security tag attached, it must be returned with the tag in its original position, unsealed, & untempered with.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
Once your return has been received and accepted by our service & quality team, your refund will be completed via the original payment method, excluding the delivery costs.
Q: WILL SHIPPING & DUTIES BE REFUNDED ON RETURN?
While we offer free standard ground shipping on all US orders returns, other shipping methods cost won’t be included in your refund. For international orders, taxes and duties are non-refundable through LEO RICCI. You may be able to recover these by contacting your local customs office directly.
Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?
A: Please allow 5-7 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at customercare@leoricci.com
and one of our agents will be happy to assist you. The refund does process in our systems for roughly 3-5 business days. In turn the rest of the processing time is up to your bank.
Q: WHAT IS YOUR STORE POLICY?
A: Items bought on leoricci.com will gladly be accepted for a refund or exchange within 7 days of the order date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form of original payment type, excluding shipping and handling costs. All tags must be attached when returned.
Please note that all Sale, Accessories, Swimwear, and Intimates are a Final Sale.
Q: CAN I HAVE A STORE CREDIT INSTEAD OF A REFUND?
A: Yes, Absolutely! Please email your request at customercare@leoricci.com
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Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
Every item shipped follows a thorough quality control, and we take photos of each piece purchased prior to shipment.
In the rare event that the item you received is not in pristine condition we're sorry! Please contact our team with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.